Union
Bank of Nigeria Plc and Samsung Electronics West Africa are collaborating to
develop a ‘bank-of-the-future’ prototype aimed at providing better financial
services to both existing and potential customers of the bank.
The
initiative, called ‘UnionBank,’ is a prototype e-branch that would completely
re-design the banking hall as it is currently, transforming it into a 100 per
cent self-service, electronic branch.
According
to a statement from the bank, the initiative fits into the bank’s strategy to
retain existing customers and attract new ones, especially the young and the
technologically savvy.
The
statement said the ‘bank-of-the-future’ prototype was being test-run at the
bank’s Silverbird Galleria branch, Victoria Island in Lagos.
The
Group Managing Director, Union Bank, Mr. Emeka Emuwa, reaffirmed the bank’s
focus to serve its customers better, adding that the bank would seek to
leverage the Samsung technology platforms to deliver consistent and reliable
service to its customers.
The
Executive Director, Commercial/Retail and Consumer Banking, South, Union Bank,
Mr. Adekunle Adeosun, noted that the initiative was part of the efforts to make
it a leading provider of innovative financial services in the country and
beyond.
He
said the ‘UnionBank’ branch was just one of the new ways in which the bank was
using technology to enhance its service delivery and experience for customers.
According
to the statement, the ‘bank-of-the-future’ is designed to simplify the sales of
its products and services through smart user interfaces, attract and optimise
customer experience through ‘infotainment’, and even train workers of the bank
on the range of the bank’s products to improve service delivery
Source:
The Punch Newspaper
No comments:
Post a Comment
Feel free to share your views :-)